How patients are left in fear if they complain to the NHS

Patients who raise concerns about poor care in the NHS are likely to be left frightened, disheartened and exhausted. This is the conclusion of a new report published today by the Patients’ Association, which claims that half of complaints made in the health service...

Why liking is a powerful tool in communications

In speeches I sometimes pick on a friend in the audience. I tell him how much I hate him. Predictably enough, he responds by telling me that the hatred is mutual. My point is that our view of another person is influenced heavily by what they think of us. People like...