by Sam | 19 May 2014 | Employment, Outsourcing, Politics
A study by Arvato, a Business Process Outsourcing (BPO) provider, has found that 39 new contracts worth a total of £2.1 billion were agreed in the first quarter of 2014, which represents a 65% increase on the first quarter of 2013. Headlines from the index include:...
by Chris Rogers | 27 Feb 2014 | Outsourcing, Politics, Welfare
The National Audit Office’s report published this morning on the early progress of the assessments for Personal Independence Payment, contracted to Atos and Capita, has found that delays and poor operational performance is causing distress and financial...
by Chris Rogers | 18 Feb 2014 | Outsourcing, Politics, Welfare
Labour MP Sheila Gilmore, a member of the Work and Pensions Select Committee, has written a blog for the Huffington Post website criticising the Department for Work and Pensions (DWP) and the two suppliers of Personal Independence Payment (PIP) assessments –...
by Chris Rogers | 10 Feb 2014 | Outsourcing, Politics, Welfare
The Daily Mail has reported on a leaked DWP document which discusses the option of outsourcing the delivery of the state pensions service as part of possible measures to meet needed annual efficiency savings of £2 billion annually over the next two financial years....
